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Commitment
- Committed to building positive customer relationships with all contacts.
- Committed to growth in annual volume and servicing retail customer.
- Committed to providing experience, dedication and expertise in accomplishment of goals and reinforcing confidence in Products and our SSI Team.
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Field Support
- Field Sales calls, independent or accompanied with Factory Sales personnel.
- Conduct internal training sessions on product knowledge and sales approach.
- Coordinate and perform product changeovers at store and distribution level.
- Process return and product rebox at distribution level.
- Administer and supply manpower for assistance on new store openings and relocations set-ups.
- Attend trade shows and major industry events.
- New store product installation.
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Product
- Line Review updates, determined by customer agenda.
- Product recalls, new number accouncement, superseded item numbers, etc.
- Paperwork processing for warranty and product returns.
- Respond to inquiries on product application, availability and quality.
- Coordinate sample requests.
- Process product labor claims.
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Service
- Coverage of service includes product, field support, logistic management and accounting processes.
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Logistics
- Track all orders, supply ship dates, carriers and pro numbers.
- Convey an "expect" on order arrivals for customer.
- EDI support and development.
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Accounting Issues
- Coordinate pricing updates.
- Process new item load sheets.
- Provide competitive price shops and market surveys.
- Assist with resolution to AP issues; invoicing opportunities.
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Schnair Sales and Service